Privacy Policy
Privacy Policy
At Lumina Paws, your privacy and the memory of your beloved pet are our highest priorities. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from luminapawsmemorials.com (the "Site"). By using the Site, you agree to the practices described below.
Who We Are
Lumina Paws ("we," "us," or "our") operates this Site and is responsible for the personal information collected through it. If you have any questions about this policy or your data, you can contact us at [info@luminapawsmemorials.com].
Information We Collect
When you make a purchase, we collect certain information necessary to fulfill your digital order, including your name, email address, payment information, and the specific details you provide for your memorial (your pet's name, photo, and the memories you share). Because our products are entirely digital, we do not collect or require a physical shipping address for delivery.
We also automatically collect certain information about your device and browsing activity when you visit the Site, such as your IP address, browser type, and the pages you view, through cookies and similar technologies (see "Cookies" below).
How We Use Your Information
We use your information exclusively to:
- Create and personalize your digital tribute, certificate, and audio meditation.
- Deliver the digital files directly to your email inbox.
- Communicate with you regarding your order or provide customer support.
- Screen our orders for potential risk or fraud.
- Comply with our legal obligations.
How Your Pet's Photo and Details Are Used
The photo and memories you upload are treated with the utmost respect. They are used strictly by our team to create your personalized tribute and design your custom certificate. To craft your tribute, we use software tools, including artificial intelligence, that help us turn the details you share into a personalized written keepsake. We will never share, sell, or use your pet's photo for public marketing purposes without your explicit, written consent.
Sharing Your Information With Third Parties
We do not sell your personal information. We share it only with trusted service providers who help us operate our store and fulfill your order, and only to the extent necessary for them to perform their services. These include:
- Shopify, which hosts our online store and processes order information.
- Our payment provider(s)Â (such as the payment gateway you use at checkout), which process your payment securely. We do not store full payment card details ourselves.
- Our form and file-storage provider, which securely stores the details and photo you submit through our order form.
- Software and AI tools used to help us create your personalized tribute.
- Email service providers, used to deliver your order and communicate with you.
Each of these providers is only permitted to use your information to perform services on our behalf. We may also disclose your information if required to do so by law or in response to a lawful request by public authorities.
Data Retention
We retain your personal information and the photo you provide for as long as necessary to fulfill your order, provide customer support, resolve any issues, and comply with our legal obligations. When the information is no longer needed, we take reasonable steps to delete it securely. You may request deletion of your data at any time (see "Your Rights" below).
Cookies
Our Site uses cookies and similar technologies to operate the store, remember your preferences, understand how visitors use the Site, and, where applicable, support marketing. You can control or disable cookies through your browser settings, though some features of the Site may not function properly if you do.
Your Rights
Depending on where you live, you have certain rights regarding your personal information.
If you are a resident of the European Union or the United Kingdom, you have the right to access the personal information we hold about you, and to ask that it be corrected, updated, or deleted. You also have the right to object to or restrict certain processing of your data, and to lodge a complaint with your local data protection authority.
If you are a resident of California or another U.S. state with applicable privacy laws, you have the right to know what personal information we collect, to request its deletion, and to opt out of the sale of your personal information (we do not sell it).
To exercise any of these rights, please contact us at [info@luminapawsmemorials.com], and we will respond within the timeframe required by applicable law.
Children's Privacy
Our Site and products are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised effective date.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at [info@luminapawsmemorials.com].
Last updated: June 10, 2026